Privacy Policy
Tub Doctor of Augusta
Effective Date: November 10, 2026
Tub Doctor of Augusta (“Tub Doctor,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at https://tubdoctorofaugusta.com, contact our business, request an estimate, schedule a consultation, interact with our advertisements, or communicate with us by phone, email, or text message.
1. Information We Collect
We may collect the following types of information:
Contact Information
Name
Email address
Phone number
Mailing address or project location
Preferred method of contact
Project and Service Information
Services you are interested in
Bathroom remodeling, bathtub refinishing, conversion, or accessibility needs
Project descriptions, measurements, and photos you voluntarily provide
Appointment preferences and consultation details
Estimates, proposals, and related customer communications
Website and Advertising Information
When you visit our website or interact with our advertising, we and our service providers may collect:
IP address and general location information
Browser, device, and operating system information
Pages visited and website interactions
Referral sources and advertising campaign information
Cookies and similar tracking information
Form submissions and advertising-related inquiries
Communications
We may maintain records of emails, text messages, contact form inquiries, appointments, and other communications with our business. Where legally permitted and appropriately disclosed, call records or recordings may also be maintained.
2. How We Collect Information
We collect information when you:
Complete a contact or quote request form on our website
Submit an inquiry through Facebook, Instagram, Google, or another advertising platform
Call, email, or text our business
Request a consultation or schedule an appointment
Communicate with our team about an estimate or project
Interact with our website, advertisements, or other online services
Some information is collected automatically through website analytics, cookies, and advertising technologies.
3. How We Use Your Information
We may use your information to:
Respond to questions and service requests
Contact you about estimates, consultations, and appointments
Evaluate your project requirements and provide service recommendations
Prepare estimates, proposals, and scheduling information
Manage ongoing customer relationships and project communications
Send service-related notifications and follow-ups
Send promotional emails or text messages where permitted by law and supported by the required consent
Measure website traffic and advertising effectiveness
Improve our services, website, and customer experience
Detect fraud, protect our business, and comply with legal obligations
We may use customer relationship management (CRM) systems to organize inquiries, maintain contact histories, track service requests, and support timely follow-up.
4. Advertising, Analytics, and Lead Forms
We may use advertising and analytics services, including Google and Meta platforms such as Facebook and Instagram.
These services may help us understand website activity, measure advertising performance, reach people interested in our services, and process inquiries submitted through advertisements.
When you submit a lead form through an advertising platform, the information you provide may be transferred to our authorized customer management systems and service providers so our team can respond to your request.
These platforms may also collect and use information under their own privacy policies.
We may use cookies, pixels, and related technologies for analytics, advertising measurement, and remarketing, subject to applicable law and any privacy choices made available to you.
5. Phone Calls, Text Messages, and Emails
When you provide your contact information, we may contact you regarding your inquiry, requested estimate, appointment, or ongoing service relationship.
Where required, we obtain separate consent before sending automated marketing text messages or making automated marketing calls.
If you expressly opt in to text messaging, messages may include appointment reminders, estimate updates, service follow-ups, or promotional offers, depending on the consent you provide.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages by replying STOP or by contacting us directly. For assistance, reply HELP where supported or contact our office.
You may unsubscribe from marketing emails using the unsubscribe instructions provided in those messages.
Consent to receive promotional text messages is not a condition of purchasing our services.
We do not authorize our messaging service providers to use mobile opt-in information or SMS consent for their own unrelated marketing. Mobile opt-in data and consent will not be sold or shared with third parties or affiliates for their independent marketing purposes.
6. How We Share Information
We may share information with service providers who assist us with legitimate business operations, including:
Website hosting, maintenance, and security
CRM and customer communications
Appointment scheduling and service coordination
Email and text message delivery
Advertising, analytics, and reporting
Payment processing, when applicable
Professional services and business administration
These providers may process information on our behalf as necessary to provide their services and subject to applicable contractual and legal requirements.
We may also disclose information when required by law, to protect legal rights or safety, or in connection with a lawful business transaction.
We do not authorize unrelated third parties to use information submitted through our quote forms for their independent solicitation. Advertising platforms may separately process data collected through their technologies under their own terms.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use our pages, and measure marketing performance.
You can manage certain cookies through your browser settings. Depending on the technologies in use, additional privacy or consent controls may be offered on our website.
Disabling some technologies may affect website functionality.
8. Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
No website, communication system, or electronic storage service can guarantee complete security.
We retain information for as long as reasonably necessary to manage inquiries, provide services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.
When information is no longer needed, we take reasonable steps to delete, de-identify, or otherwise securely dispose of it, subject to applicable retention requirements.
9. Your Privacy Choices
You may contact us to request that we:
Explain what personal information we maintain about you
Correct inaccurate contact information
Delete information where legally and operationally permissible
Stop sending marketing communications
Update your communication preferences
Certain records may need to be retained for legal, accounting, contractual, fraud-prevention, or legitimate business purposes.
We will review requests and respond as required by applicable law.
10. Children’s Privacy
Our website and services are intended for adults seeking residential or commercial improvement services.
We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information improperly, we will take appropriate steps to remove it.
11. Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, product manufacturers, or other businesses.
We are not responsible for the content or privacy practices of independent third-party websites. We encourage visitors to review the privacy policies of those services.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, services, or legal obligations.
Updates will be posted on this page with a revised effective date.
13. Contact Us
For questions about this Privacy Policy or requests relating to your information, contact:
Tub Doctor of Augusta
453 Columbia Industrial Blvd., Suite 1
Evans, GA 30809
Phone: (706) 863-6572
Email: info@tubdoctorofaugusta.com
Website: https://tubdoctorofaugusta.com
